Privacy Policy

Welcome to Shikaka. This Privacy Policy outlines how Shikaka, operated by [Company Name, if applicable, or "our operating entity"], collects, uses, processes, and protects your personal information. We are committed to safeguarding your privacy and ensuring transparency in our data practices. By registering an account and using our services, you acknowledge and agree to the terms of this Privacy Policy. This policy applies to all users of the Shikaka website, mobile applications, and other related services. We encourage you to read this document carefully to understand our approach to your personal data.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiers: Your full name, date of birth, gender, home address, email address, telephone number, and national identification details (e.g., passport or driver's license information) required for identity verification and regulatory compliance.
• Account Information: Your username, password (encrypted), and security questions/answers.
• Financial Information: Payment method details, deposit and withdrawal history, and transaction records. We do not store full credit card numbers, but rather tokens provided by payment processors.
• Transactional Data: Details of bets placed, games played, winnings, losses, and other gaming activities on the Shikaka platform.
• Technical Data: Internet Protocol (IP) address, browser type and version, operating system, device type, time zone setting, location data, and other technology on the devices you use to access our services.
• Usage Data: Information about how you use our website, products, and services, including pages viewed, links clicked, and duration of visits.
• Communication Data: Records of communications with our customer support team via live chat, email, or telephone.
• Publicly Available Information: Data from public sources, such as social media platforms, if you choose to interact with us through these channels.
• Compliance Information: Data required for anti-money laundering (AML) and know your customer (KYC) checks, including source of funds and wealth information.

We use the collected information for several purposes, including:

• Service Provision: To operate, maintain, and provide you with access to Shikaka's gaming services, process your transactions, and manage your account.
• Identity Verification: To verify your identity and age, ensuring compliance with legal and regulatory requirements, including preventing underage gambling.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illicit, or illegal activities, and to protect the security and integrity of our services.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance related to your account or our services.
• Regulatory Compliance: To comply with our legal and regulatory obligations, including reporting to licensing authorities and other governmental bodies.
• Personalization: To tailor our services, content, and offers to your preferences and gaming history, enhancing your experience on Shikaka.
• Marketing and Promotions: To send you promotional materials, special offers, and information about new games or features, where you have consented to receive such communications. You can opt out at any time.
• Service Improvement: To analyze usage patterns, conduct research, and gather statistics to improve our website, games, and overall service offerings.
• Responsible Gaming: To monitor for signs of problematic gambling behavior and provide tools and resources for responsible gaming.

Our processing of your personal data is based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary to comply with legal and regulatory obligations, such as anti-money laundering (AML) laws, age verification requirements, and reporting to our licensing authority.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes interests in fraud prevention, network and information security, direct marketing (where permitted by law), and service improvement.
• Consent: In specific situations, we may process your data based on your explicit consent, particularly for certain marketing communications. You have the right to withdraw your consent at any time.

We may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT infrastructure, customer support, and marketing. These providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Bodies: We may disclose your information to governmental, regulatory, or law enforcement authorities if required by law, court order, or to comply with our licensing obligations. This includes reporting suspicious transactions or activities.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share information with specialized agencies.
• Affiliates and Group Companies: Your data may be shared with our corporate affiliates or companies within our group for internal administrative purposes, service provision, and compliance.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• Professional Advisors: We may share data with our professional advisors, such as lawyers, auditors, and consultants, when necessary for legal, financial, or operational advice.

We do not sell your personal data to third parties.

Shikaka implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: Data transmission is secured using SSL (Secure Socket Layer) technology.
• Access Controls: Strict access controls are in place to limit access to personal data to authorized personnel only.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments.
• Employee Training: Our staff receive regular training on data protection and privacy best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Under applicable data protection laws, you have several rights concerning your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to Be Forgotten"): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest as the legal basis, or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Shikaka uses cookies and similar tracking technologies to enhance your user experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our website's performance.
• Functionality Cookies: Used to remember your preferences (e.g., language, region) and provide enhanced, more personalized features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the Shikaka website.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period is determined by factors such as the nature of the data, the purpose of processing, and legal or regulatory obligations. For example:

• Account data and transaction records are typically retained for a minimum of five years after the termination of your account, as required by anti-money laundering regulations.
• Data collected for marketing purposes is retained until you withdraw your consent or object to such processing.

Once the retention period expires, your personal data will be securely deleted or anonymized.

As Shikaka operates globally, your personal data may be transferred to and processed in countries outside of your country of residence, including countries outside the European Economic Area (EEA). These countries may have different data protection laws than your own.

When we transfer your data internationally, we implement appropriate safeguards to ensure your data receives an adequate level of protection. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Obtaining your explicit consent for the transfer.

By using Shikaka's services, you consent to the transfer of your information to countries outside your country of residence, subject to the safeguards described herein.

Shikaka's services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you through your registered email address or prominent notices on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our Data Protection Officer:

• Email: [email protected]
• Postal Address: [Our registered office address - use neutral wording if not providing a specific one, e.g., "Our registered office, as listed on our website."]