Contact Us

We appreciate your interest in Shikaka. This page provides clear guidance on how to contact us and, importantly, what types of inquiries we can assist with. Our goal is to ensure you reach the right department, whether that's us or the customer support team of a specific online gambling operator.

Please review the sections below carefully before sending your message. This will help us process your request efficiently and avoid delays.

Shikaka is an independent affiliate and review website dedicated to evaluating online gambling brands, including casinos and sportsbooks. We publish comprehensive reviews, guides, and news to help players make informed decisions. It is crucial to understand that we are not an online casino or sportsbook operator ourselves. We do not host games, process payments, manage player accounts, or hold any funds. Our role is solely to provide information and recommendations based on our independent assessments.

We maintain no player accounts, do not offer gambling services, and are not affiliated with any specific operator beyond our affiliate partnerships, which are clearly disclosed where relevant.

The Shikaka team is here to assist with matters directly related to our website content and operations. Please contact us for:

• Feedback on our reviews or articles: If you believe information in one of our reviews is inaccurate, outdated, or requires clarification.
• Suggestions for new content: If there's a specific online casino, sportsbook, or topic you'd like us to review or cover.
• Website technical issues: If you encounter broken links, display problems, or other technical glitches while browsing Shikaka.
• Partnership and advertising inquiries: For potential business collaborations, advertising opportunities, or affiliate program discussions.
• General questions about our methodology: If you have questions about how Shikaka conducts its reviews or rates operators.

As an independent review site, Shikaka cannot provide support for issues related to specific online gambling operators. We do not have access to operator systems or player accounts. Therefore, we cannot assist with:

• Account-specific problems: Login issues, account verification (KYC), locked accounts, or closed accounts.
• Deposit and withdrawal inquiries: Questions about transaction statuses, payment methods, or delays in payouts from an operator.
• Bonus and promotion disputes: Issues related to bonus terms, wagering requirements, or claiming promotions.
• Game fairness or technical glitches on operator sites: Problems with specific games, software malfunctions on a casino's platform, or disputes over game outcomes.
• Responsible gambling tools on operator sites: Setting deposit limits, self-exclusion requests, or account closures with an operator.
• Live chat or direct customer support for any casino or sportsbook: We do not offer these services for third-party brands.

For any of the above, you must contact the customer support team of the specific online casino or sportsbook directly. They are the only entity with the authority and access to resolve such matters.

If you are experiencing problems with your account, deposits, withdrawals, bonus claims, or any other aspect of your gambling experience at an online casino or sportsbook, you must contact that operator's customer support directly. Shikaka does not have the ability to intervene, access your account information, or process any transactions on your behalf. Every legitimate online gambling operator provides dedicated customer support channels, usually including live chat, email, and sometimes telephone. Please refer to their official website for their contact details.

For all formal legal inquiries concerning Shikaka, please direct your correspondence to our legal department. This includes matters such as formal complaints, legal notices, or requests for information that require legal review. Please ensure your communication is clear, concise, and includes all relevant details.

Email: [email protected]

Shikaka respects intellectual property rights. If you believe that any content on our website infringes upon your copyright or you have a Digital Millennium Copyright Act (DMCA) takedown request, please send a detailed notification to our designated copyright agent. Your notice must include:

• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information, including an address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Email: [email protected]

Shikaka is committed to promoting responsible gambling. While we do not offer direct support for problem gambling, we strongly advocate for responsible play and provide information on where to seek help. If you or someone you know is struggling with gambling, please reach out to professional organizations. Many countries have national helplines and support groups dedicated to assisting individuals with gambling-related issues. Examples include GamCare, BeGambleAware, and Gambling Therapy. These organizations offer confidential advice and support.

Remember, setting limits and seeking help when needed are crucial steps towards maintaining control over your gambling habits. We encourage you to utilize the responsible gambling tools provided by the operators themselves, such as deposit limits, loss limits, and self-exclusion options, and to contact their support teams directly for assistance with these features.

We aim to respond to all legitimate inquiries that fall within our scope of support as quickly as possible. Our typical response time for general inquiries, feedback, and partnership questions is within 2-3 business days. Legal and DMCA requests are handled with priority and will receive an acknowledgement within 1 business day, with further action taken as appropriate. Please note that inquiries sent outside of our operating hours or on public holidays may experience a slight delay. We appreciate your patience and understanding.